Returns Policy

RETURNS AND EXCHANGES

 

5.    CANCELLATION RIGHTS & RETURNS - CONSUMER RIGHTS

 

5.1    If you live in the United Kingdom you have a legal right to cancel your order after you have received and inspected the goods.
5.2    Please note that no statutory cancellation rights apply to products that have been specifically made to your requirements, design or measurements, and this shall include whirlpool baths.
5.3    Please note that you are under a legal duty to take care of the product, and this includes all packaging and labeling.  Care must be taken to ensure that the goods remain in the best possible condition. Please take particular care with goods that are easily damaged.  If you need guidance on the best way to inspect any item without damaging it, please contact us.
5.4    Should you decide to return the products you must notify us of cancellation in writing (by post to the address below marked “Returns”) within 7 working days of receipt of the goods.  Following receipt and inspection you are under a legal duty not to use the products and to take care of them.
5.5    You must return the goods to us securely packaged, in the condition which they were

6.5    All goods supplied by us are sold with the benefit of a manufacturer’s warranty.  If, in our reasonable opinion we consider the defect to be covered by this warranty, we will refer the concern to the manufacturer.  Manufacturers may arrange for a representative to inspect the goods at your premises, and you should co-operate with the manufacturer in this regard.   

 

 

7.    DAMAGED GOODS

 

7.1    If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing lowcostbathrooms1@hotmail.co.uk and mark your email “Damaged Goods”.
7.2    All goods are inspected thoroughly before dispatch, and are deemed to be in a saleable condition upon dispatch.

 

 

8.    NOTICES

 

All notices (i.e. Cancellation Notices) and returns should be sent to:
FAO RETURNS, Lowcost Interiors, Maven House, Westerby Road, Middlesbrough. TS3 8TD.

 

 

9.    RISK AND TITLE

 

9.1    You will be responsible for the care of the goods once they are delivered (for example, you should store the goods securely and safely and you should insure the goods).  We will not be responsible for any damage caused from incorrect storage.
9.2    Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.

 

 

10.    FRAUD

 

In order to protect against fraud we are only able to ship items to the billing address of the credit card holder.  We do check the address you give on your order before shipment.

 

 

11.    SHIPPING

 

11.1    All goods are shipped either by a professional distribution company or by our own vehicles. Order can be collected by you from our warehouse if preferred.  Please contact us if you wish to utilise this option.